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Transformative yoga school
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Privacy & Cancellation Policy
We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the transformativeyogaschool.com and transformativeyogaschool.online websites (“Website” or “Service”) and any related products and services (collectively, “Services”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Policy complies with the General Data Protection Regulation (EU 2016/679) (“GDPR”), Spanish Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).
By using our Website and Services, you consent to the collection and use of your personal information as described herein.
Information we collect
We collect and process personal information necessary to provide our Services, including:
Purpose of processing
Your information may be used to:
Data retention
We retain data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Data related to financial transactions is kept for 5 years as required by Spanish accounting law.
Your rights
Under GDPR, you have the following rights:
Payment processing
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors («Payment Processors») to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Managing information
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, «Service Providers») we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary as long as your user account remains active, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 120 months.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience, analyze usage, and offer personalized content. You can configure or reject cookies through your browser settings at any time.
Security Measures
We implement appropriate technical and organizational measures to ensure the security of your data and to prevent unauthorized access, alteration, loss, or destruction.
Third-Party Servicies
We use secure third-party providers (such as Stripe, PayPal, and GetCourse) for payment processing, newsletters, and hosting. These providers comply with GDPR and are bound by confidentiality agreements.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Cancellation and Refund Policy
In accordance with Article 103.m of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to digital content supplied electronically once the download or access has begun with the consumer’s prior consent.
By purchasing any online course, training, or digital product from Transformative Yoga School, you expressly agree that:
In-Person Courses, Events, and Retreats
For events or immersions held in person:
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
info@transformativeyogaschool.online
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
This document was last updated on September 1, 2024
This Policy complies with the General Data Protection Regulation (EU 2016/679) (“GDPR”), Spanish Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).
By using our Website and Services, you consent to the collection and use of your personal information as described herein.
Information we collect
We collect and process personal information necessary to provide our Services, including:
- Name, surname, and contact details (email, phone number)
- Billing and payment details
- Account information (username, password)
- Communication preferences and correspondence
- Technical information (IP address, browser type, device data)
- Course progress and participation data
Purpose of processing
Your information may be used to:
- Provide, manage, and improve our online courses and events
- Process orders and payments
- Send administrative, promotional, or service-related communications
- Personalize your user experience
- Comply with legal obligations
- You have given consent
- Processing is necessary for contract performance
- We have a legitimate interest (e.g., fraud prevention, service improvement)
- Legal compliance
Data retention
We retain data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Data related to financial transactions is kept for 5 years as required by Spanish accounting law.
Your rights
Under GDPR, you have the following rights:
- Access, rectify, or delete your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- File a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your rights have been violated
Payment processing
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors («Payment Processors») to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Managing information
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, «Service Providers») we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary as long as your user account remains active, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 120 months.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience, analyze usage, and offer personalized content. You can configure or reject cookies through your browser settings at any time.
Security Measures
We implement appropriate technical and organizational measures to ensure the security of your data and to prevent unauthorized access, alteration, loss, or destruction.
Third-Party Servicies
We use secure third-party providers (such as Stripe, PayPal, and GetCourse) for payment processing, newsletters, and hosting. These providers comply with GDPR and are bound by confidentiality agreements.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Cancellation and Refund Policy
In accordance with Article 103.m of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to digital content supplied electronically once the download or access has begun with the consumer’s prior consent.
By purchasing any online course, training, or digital product from Transformative Yoga School, you expressly agree that:
- Access to the course materials is granted immediately after purchase.
- Therefore, no refunds are available once access has been provided.
- However, if you cannot participate due to personal circumstances, such as a certified medical condition, a serious family emergency, or another force majeure situation, we may offer to transfer your enrolment to a future edition of the same course or another equivalent program within 12 months.
In-Person Courses, Events, and Retreats
For events or immersions held in person:
- Cancellations received more than 60 days before the event start date will receive a full refund minus a 10% administrative fee.
- Cancellations received within 60 days of the event start date will not be refunded due to pre-committed expenses (venue, materials, accommodations, etc.).
- If you cannot attend due to unforeseen medical reasons, you may transfer your spot to another person or apply the payment to a future event, subject to availability.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
info@transformativeyogaschool.online
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
This document was last updated on September 1, 2024
